Reports

Outcomes — loops closed, interruptions avoided. Last 7 days.

Unresolved Items Spine metric
View in Activity arrow_forward
2 open trending_down down from 5

vs. 5 open this time last week

phone_missed

Missed call — Casey Nguyen · L-1041 · 214 Elm

Today 09:14 AM · leasing inquiry · awaiting callback

Open
construction

Maintenance request — Unit 102 · 501 Birch · dryer vent

Yesterday 3:40 PM · routed to Jordan · no reply yet

Open

Hero outcomes · last 7 days

phone_missed Missed calls recovered
7 / 7

100% capture rate

trending_up +3 vs. prev week
do_not_disturb_on Interruptions avoided
23

Resolved without Jordan

trending_up +6 vs. prev week
timer Median response time
38 s

Instant response rate: 94%

trending_down –12s vs. prev week
calendar_month Tours scheduled
4 of 5 leads

80% booking rate

trending_up +1 vs. prev week
Loop closures · last 7 days
Loops closed
Today
51 total loops closed this week · trending_up +18% vs last week
person_search

Leads responded to

11 leads · 5 from ILS
arrow_forward
voicemail

Voicemails → action

3 of 3 converted
arrow_forward
chat

Requests deflected from calls

11 handled by text
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priority_high

Issues escalated

1 emergency · 501 Birch
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check_circle

51 loops closed this week — calls picked up, texts answered, requests routed. 23 times Jordan wasn't interrupted.

Outcome breakdown · all types Full activity log arrow_forward
Outcome type This week
phone_missed Missed calls recovered
7 arrow_forward
person_search Leads responded to
11 arrow_forward
calendar_month Tours scheduled
4 arrow_forward
voicemail Voicemails converted to action
3 arrow_forward
chat Resident requests deflected from calls
11 arrow_forward
priority_high Issues escalated
1 arrow_forward
do_not_disturb_on Manager interruptions avoided
23 arrow_forward
Per-property breakdown Properties arrow_forward
Property Calls Leads Tours Intrrpt. avoided Unresolved
214 Elm St 1 unit · 1BR/1BA · vacant
3 5 2 10 1 open arrow_forward
88 Walnut Ave 2 units · Unit B vacant
2 3 1 5 0 open arrow_forward
501 Birch St 6 units · 103 & 105 vacant
2 3 1 8 1 open arrow_forward

Channel delivery

RCS
74%
SMS
26%
info Fallback handled automatically

Message delivery

Delivered 61
Read 57
Responded 44
Failed 0

Consent & contacts

Opted in 34
Opted out 0
Transactional 34
verified_user A2P 10DLC registered