Messaging Setup

Get Mercer Properties verified and live on branded business messaging.

Brand registration verified Verified
A2P campaign check_circle Approved
RCS sender verified Verified
Numbers active 3 / 4
Opted-in contacts 47
Templates 5 approved
Messaging Identity Phone Numbers Compliance & Campaigns Channel Capability Templates Delivery & Engagement Consent & Contacts
§ 1 — Messaging Identity

Business identity & brand

Your verified identity is what carriers and handsets show to recipients.

verified Verified
Legal business name
Mercer Properties LLC
EIN
87-1234567
Business website
mercerproperties.com
Support number
(503) 555-0142
Business category
Property management / Real estate
Messaging use cases
Leasing Resident support Maintenance
Brand colors
#B85A35 · #FBF7EE
RCS Verified Sender Preview
Mercer Properties
Verified business · RCS
Hi — Mercer Properties here. We got your tour request for 501 Birch #105. Take a look and grab a tour time below, or just reply and a person will follow up.
501 Birch St
501 Birch St · Portland, OR
Unit #105 · 1BR / 1BA
1 Bed · 1 Bath · $1,500/mo
Available Jul 1
Branded logo, verified checkmark, and tap-to-book buttons shown on RCS-capable devices. Plain SMS link fallback is automatic.
§ 2 — Phone Numbers

Provisioned numbers

Numbers assigned by property and use case. Wren handles carrier routing automatically. The fastest start is to forward your existing line — about 60 seconds, no carrier forms.

Number Assigned to Use case Type Status
(503) 555-0142
All properties — main
214 Elm · 88 Walnut · 501 Birch
 Leasing, Resident support, Maintenance 10DLC check_circle Active
(503) 555-0198
214 Elm St
Unit 1
 Leasing 10DLC check_circle Active
(503) 555-0231
88 Walnut Ave
Unit A & B
 Resident support, Maintenance 10DLC check_circle Active
(503) 555-0309
501 Birch St
Units 101–106
 Leasing, Resident support 10DLC autorenew Porting…

Porting typically completes within 3–7 business days. Wren monitors carrier status automatically.

§ 3 — Compliance & Campaigns (A2P)

A2P 10DLC brand & campaign registration

Wren handled the carrier registration process on your behalf.

verified Brand approved
shield
Wren abstracts A2P telecom compliance for you.
Brand verification, campaign registration, consent tracking, carrier filing, opt-in/out handling — all configured and maintained. You don't need to touch the carrier portals.
Brand registration
check_circle Approved
Brand name
Mercer Properties LLC
Brand ID
BMERCER-A2P-4812
EIN verified
87-1234567 check_circle
Entity type
Private / For-profit
Approved
2025-01-14
Campaign use cases
Use case Campaign ID Status
Leasing response C-LRS-0041 Approved
Maintenance intake C-MNT-0042 Approved
Resident support C-RSD-0043 Approved
Tour scheduling C-TRS-0044 pending In review
Consent & opt-in/out handling
Wren captures consent at first contact and honors opt-outs within 5 minutes — no manual action required.
Opt-in method
Inbound text (first contact)
Opt-out keyword
STOP
Re-opt-in keyword
START
Compliance copy
Auto-appended, all messages
§ 4 — Channel Capability

RCS / Apple Messages for Business / SMS

Wren detects each recipient's capability and routes silently. You never configure this manually.

auto_fix_high
Silent automatic fallback — always on.
Wren sends RCS to Android users who support it, Apple Messages for Business where configured, and plain SMS everywhere else. No operator configuration required. Recipients always get your message on the best channel their device supports.
Channel detection & routing
smartphone
RCS Business Messaging
Android · branded, verified, tap buttons, carousels
~74% of contacts Active
chat_bubble
Apple Messages for Business
iOS iMessage · branded sender, tap buttons
Registration pending In review
sms
SMS (fallback)
All devices · plain text, link-based CTAs
100% coverage Always on
Contact channel coverage
Based on 47 opted-in contacts across all properties.
74%
RCS-capable
35 contacts
17%
SMS-only
8 contacts
9%
Undetected / new
4 contacts
§ 5 — Templates

Message templates

Compliance-safe, branded templates approved for A2P delivery. This is where wording is edited — Routing behaviors reference these templates. Variables are highlighted.

chat_bubble_outline
Leasing follow-up
Instant reply to leasing inquiry
check_circle Approved expand_more
Hi {{prospect_name}} — {{org_name}} here. Got your inquiry about {{unit_address}}. Here are available tour times: {{tour_slots}}. Reply with your preferred time to confirm, or ask me anything about the unit.
Campaign: C-LRS-0041 Use: Leasing Last updated: 2025-03-12
build_circle
Maintenance acknowledgment
Sent when a maintenance request is logged
check_circle Approved expand_more
Hi {{resident_name}} — logged your request as ticket {{ticket_id}}: "{{issue_summary}}". {{urgency_note}} We'll update you when a tech is assigned. Reply STOP to opt out.
Campaign: C-MNT-0042 Use: Maintenance Last updated: 2025-02-28
calendar_today
Tour scheduling prompt
Sent when offering tour time slots
check_circle Approved expand_more
Great news — {{unit_address}} is available. To schedule a tour, pick a time: {{tour_slots}}. Or tap here: {{scheduling_link}}
Campaign: C-TRS-0044 Use: Leasing Last updated: 2025-04-01
alarm
Tour reminder
Sent 1 hour before a scheduled tour
check_circle Approved expand_more
Quick reminder — your tour of {{unit_address}} is today at {{tour_time}}. Reply C to confirm or R to reschedule. Reply STOP to opt out.
Campaign: C-TRS-0044 Use: Leasing Last updated: 2025-04-01
priority_high
Escalation notice
Sent to manager on escalation trigger
pending In review expand_more
Escalation needed — {{contact_name}} at {{unit_address}}: "{{escalation_reason}}". Ref: {{ticket_id}}. Reply to take over or call {{contact_phone}}.
Campaign: C-RSD-0043 Use: Resident support In review since: 2025-05-10
§ 6 — Delivery & Engagement

Message delivery & engagement counts

Last 30 days across all numbers and properties.

Aggregate delivery funnel
Delivery
Messages sent
312
Delivered
305
Failed
7
Fallback triggered (RCS→SMS)
14
Delivery rate
97.8%
Engagement
Read
287
Responded
201
Converted (tour booked / ticket filed)
38
Read rate
94.1%
Response rate
65.9%
Per-number breakdown
Number Sent Delivered Failed Fallback Read Responded
(503) 555-0142 148 145 3 6 137 98
(503) 555-0198 72 71 1 3 68 44
(503) 555-0231 92 89 3 5 82 59
(503) 555-0309 — — — — — —
(503) 555-0309 is porting — delivery data will appear once the number is active.