-
Inbox
The primary workspace. All conversations across properties, the Unresolved spine filter, prospect/resident context, human takeover, channel (RCS/SMS) state.
inbox.html
-
Activity
Operational audit trail — chronological record of calls, texts, voicemails, automations, routes, escalations, and outcomes.
activity.html
-
Activity Detail
Single-event trace — timeline, transcript, outcome, escalation. Reachable from any Activity row.
activity-detail.html
-
Properties
Property context & setup — units, residents, activity, maintenance, ILS listing channels, per-property routing.
property.html
-
Messaging Setup
The strategic wedge. Guided, defaults-first: identity / verification, number provisioning, A2P / compliance, channel capability + silent fallback, templates, delivery & consent.
messaging-setup.html
-
Routing & Automation Setup
Named, editable preset behaviors (not a builder): Missed leasing calls, After-hours maintenance, Resident text intake, Tour scheduling, Texting voicemail. Plus office hours + escalation routing table.
routing.html
-
Reports
Outcome-based: calls recovered, response time, tours scheduled, voicemails converted, requests deflected, interruptions avoided, unresolved items.
reports.html
-
Billing
Account-level: usage-based bill, line items, monthly trend, payment method, invoices.
billing.html